WHO DO I CONTACT WITH QUESTIONS?
Please email firstname.lastname@example.org with any questions.
HOW MUCH DOES SHIPPING COST?
$10 for all orders in the U.S. under $75
Free for all orders in the U.S. over $75
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. Orders placed over the weekend will not be processed until the following business day.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
We accept returns within 30 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
WHERE DO I SHIP RETURNS?
You may ship your return to the following address within 30 days of receiving the product:
450 J St. #3371
San Diego, CA 92101
Note that the 30 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.
DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.